Store Policy

All garments are personally tailored to the Customer’s specifications and cannot be re-sold. Loukya is therefore unable to accept any cancellation of an order for a made-to-measure item. Loukya will make all reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes. Items purchased from Loukya are non exchangeable and non refundable. The garment(s) purchased in store is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault. Other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.

Made-to-measure items and alterations are custom made items to which the distance selling provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations 2013 are not applicable.

If the customer is not satisfied with the quality of the delivered items(s), Loukya will, following inspection of the goods, implement a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.

In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Loukya Order or Measurement Slip shall be final. Accuracy of measurements submitted to Loukya by the Customer will be entirely at the Customer’s own risk.

Loukya cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, but will normally deliver within 15 – 25 days of accepting the Customer’s order.

Ownership of any garment shall not pass to the Customer until paid for in full.

The garment should be kept in a separate cover when not in use and not in contact with any other garment as direct contact with another embroidered outfit may damage it. The garment must be kept out of contact of water and perfumes as they may cause discoloration. The garment must be Dry Cleaned by a reputed dry cleaner company only.

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